TERMS OFSERVICE

Welcome to Digitalz ("Company", "we", "our", "us"), a digital agency based in Amman, the Hashemite Kingdom of Jordan, providing web and mobile development, UI/UX design, e-commerce, system integrations, and related digital services. By using this website or engaging our services, you agree to these Terms. These Terms are the general baseline of our professional relationship; every project is additionally governed by a signed proposal or service agreement ("Project Contract"), which prevails over these Terms wherever the two differ.

Content on this website is for general information and does not constitute a binding offer. When you submit an inquiry, we review it and may issue a written proposal setting out scope, deliverables, timeline, and pricing. A project begins only when the proposal is accepted in writing (including by email, which is valid under Jordan's Electronic Transactions Law No. 15 of 2015) and any agreed initial payment is received. We may accept or decline any project at our discretion.

Unless the Project Contract states otherwise, our billing is milestone-based: a discovery deposit to begin, followed by payments tied to defined project stages, with the final balance due before handover of deliverables and credentials. Ongoing maintenance retainers are billed monthly in advance. Invoices are payable within the period stated on them; we may pause work on overdue accounts after written notice. Quoted prices exclude any applicable government taxes or fees unless stated.

Upon receipt of full payment, all custom code, designs, and deliverables created for a project become the exclusive intellectual property of the Client — we transfer full access, source code, documentation, and credentials, with no vendor lock-in. Until full payment, all work product remains the property of Digitalz. Excluded from the transfer are: (a) pre-existing tools, libraries, and know-how of Digitalz, which are licensed to the Client for use within the delivered work; and (b) third-party and open-source components, which remain governed by their own licenses. The code, design, and content of this website itself are the exclusive property of Digitalz.

Digitalz may feature completed, non-confidential projects — including the Client's name and logo — in our portfolio and marketing materials. Clients may opt out of this in writing at any time, and we will honor confidentiality obligations agreed in the Project Contract.

If you provide materials for your project (logos, text, images, video, data, or third-party accounts), you warrant that you own them or hold the licenses needed for their use, and you indemnify Digitalz against claims arising from materials you supplied. The Client is responsible for timely feedback, approvals, and access needed for the project; delays on the Client's side may extend timelines accordingly.

We deliver work that materially conforms to the agreed scope, and we correct defects reported within the warranty period stated in the Project Contract at no charge. Beyond that period, fixes, changes, and improvements are covered by a maintenance plan or billed separately. We do not warrant outcomes outside our control — including search-engine rankings, third-party service availability, or results dependent on the Client's own content and operations.

To the maximum extent permitted by Jordanian law, Digitalz is not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption — arising from use of this website or our services. Our total aggregate liability for any project is limited to the fees actually paid by the Client for that project. Nothing in these Terms excludes liability that cannot be excluded under mandatory provisions of Jordanian law, including liability for fraud or gross negligence.

Either party may terminate a project as set out in the Project Contract. On termination, the Client pays for work completed up to the termination date; upon that payment, we hand over the work product in its current state. We may suspend or terminate services immediately where the website or deliverables are used for unlawful purposes.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control — including natural disasters, war, civil unrest, government action, or widespread internet or infrastructure failures — provided the affected party notifies the other and resumes performance as soon as reasonably possible.

These Terms are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Amman, Jordan, unless the Project Contract specifies arbitration or another forum.

We may update these Terms from time to time; the version published on this page at the time you engage our services is the one that applies to you. Material changes will be reflected in the "Last updated" date above. Continued use of the website after changes take effect constitutes acceptance.

For any questions about these Terms, contact us at [email protected] or +962 7 8171 7990. Postal address: Amman, the Hashemite Kingdom of Jordan.